Prof. Name:
Date
Introduction
Frontline staff at Trinity Health faces the need for a cultural shift, specifically focusing on improving patient experience and communication. The desired outcome is an increase in both patient satisfaction and staff communication.
GRPI Model
- Goals: Define the core mission and purpose of the team.
- Roles: Clarify who is responsible for each task.
- Processes: Establish control, coordination, and communication channels.
- Interpersonal Relationships: Foster trust, open communication, and provide constructive feedback.
Current State of Staff
The staff at Trinity is experiencing several challenges:
- Lack of communication
- Minimal cooperation
- Absence of clear direction
- Units functioning in isolation
- Few standardized procedures in place
Trinity & GRPI Model Application
- Goals: Increase communication and patient involvement.
- Roles: Define clear roles and responsibilities for staff.
- Processes: Develop a playbook for bedside shift reporting.
- Interpersonal Relationships: Implement a top-down approach to enhance involvement.
Strategy
- Develop a sense of urgency for change.
- Form a powerful guiding coalition.
- Create a clear vision for the future.
- Communicate the vision effectively.
Performance as a Change Team
- Regular staff meetings.
- Establish a coalition with defined roles.
- Implement policies to support the change.
- Conduct unit-specific meetings to ensure alignment.
LEAD FPX 5220 Assessment 4 The Roles of Teams in Organizational Change
Practical Activities
- Celebrate small wins to maintain momentum.
- Communicate regularly with the team.
- Encourage collaboration across different units
